Responsible gambling

Elements Casino Surrey is committed to providing a safe and responsible gaming environment for all patrons.

Voluntary Self-Exclusion Program

For players who feel they need a break from gaming, Elements Casino Surrey offers a Voluntary Self-Exclusion program. This allows individuals to exclude themselves from the casino for fixed periods of time (e.g., 6 months, 1 year, or 5 years). During this time, patrons will not be allowed access to the gaming floor and marketing materials will cease.

Financial Limits

To help manage their gaming habits, players can set voluntary deposit limits on their accounts. This allows them to control how much money they spend at the casino in a single day, week, or month.

Time-Based Limits

Players can also establish time-based limits for themselves. These limits restrict the amount of time spent playing games or accessing certain features within the casino app.

Self-Exclusion Process

1. Visit an on-site service desk to speak with a staff member about self-exclusion.
2. Complete and sign the Voluntary Self-Exclusion Application Form, which includes personal information, gaming history, and details of the exclusion period requested.
3. Return the completed form to the designated contact at Elements Casino Surrey.

Support Organizations

Elements Casino Surrey encourages patrons to utilize responsible gambling tools and resources available through organizations such as:

• Problem Gambling Support Services (PGSS) 
• BC Responsible and problem Gambling Council 
• Canadian Addiction Counsellors Certification Federation (CACCF)
• Gamblers Anonymous

Patrons are strongly encouraged to utilize these resources and speak with a staff member if they need further assistance or guidance.

Elements Casino Surrey takes the issue of responsible gambling seriously and strives to maintain a safe environment for all players. By using the above tools and resources, patrons can manage their gaming habits and make informed decisions about their behavior.

• Elements Casino Surrey reserves the right to modify or add new policies at any time.
• Patrons are reminded that voluntary self-exclusion does not apply to online platforms or other non-casino affiliated gaming sites.