Terms and conditions

TERMS AND CONDITIONS OF USE FOR ELEMENTS CASINO SURREY

DEFINITIONS
In these Terms and Conditions, the following words or phrases shall have the meanings set forth below:

"Casino" means Elements Casino Surrey;
"Customer" refers to any individual who participates in gaming activities at the Casino, including patrons, visitors, and players;
"Gaming Activities" includes all games, events, promotions, and contests conducted within the premises of the Casino.

ACCEPTANCE OF TERMS
By accessing or participating in Gaming Activities, the Customer agrees to be bound by these Terms and Conditions as well as any additional rules and regulations posted at the Casino. If you do not agree with these terms and conditions, please exit the website immediately.
AGE RESTRICTION
The minimum age for participation in Gaming Activities is 19 years of age. The Casino reserves the right to request proof of age from customers and may deny entry or terminate gaming activities if a customer appears to be underage.
RESPONSIBLE GAMING PRACTICES
The Customer acknowledges that the Casino adheres to responsible gaming practices, including measures to prevent problem gambling such as deposit limits, time-out options, and self-exclusion programs. The Casino encourages all customers to use these tools responsibly and seeks assistance from third-party support organizations for those who require it.
GAMES AND RULES
The Casino is regulated by the British Columbia Lottery Corporation (BCLC) and offers a variety of games as per BCLC's guidelines, including slots, table games, poker room, and racetrack integration. The Customer acknowledges that all gaming activities are subject to these Terms and Conditions, game rules, and the decisions of casino staff.
GAMING SYSTEMS AND SECURITY
The Casino uses random number generators (RNGs) to ensure fair play in its Gaming Activities. All RNG games have been tested by independent labs such as iTech Labs, eCOGRA, and GLI for randomness, return-to-player accuracy, and compliance with industry fairness standards.
CUSTOMER SUPPORT AND COMPLAINTS
The Customer can contact casino staff at the support desk, phone number, or via email to report any issues, complaints, or concerns related to Gaming Activities. The Casino aims to resolve all customer inquiries within 24-48 hours of receipt and shall maintain a secure environment for both online information and in-venue play.
PRIVACY POLICY
The Customer acknowledges that the Casino collects personal data from customers to comply with regulatory requirements, conduct promotional activities, or improve services. This information is stored securely using industry-standard SSL/TLS encryption certificates issued by recognized certificate authorities. The casino's privacy policy can be viewed at this website.
LEGAL JURISDICTION
These Terms and Conditions shall be governed by the laws of British Columbia, Canada. Any disputes arising from these terms or conditions will be resolved in accordance with BCLC regulations and the exclusive jurisdiction of the courts of British Columbia.
MODIFICATIONS AND TERMINATION
The Casino reserves the right to modify or terminate any part of these Terms and Conditions at its discretion without prior notice to customers. These changes may include adjustments to gaming rules, system security, or customer support mechanisms.
DISPUTE RESOLUTION
In case a dispute arises between the Customer and the Casino regarding Gaming Activities, such disputes shall be resolved through mediation in accordance with BCLC procedures for resolving complaints from customers about gaming services provided by licensees of the BCLC.
ENTIRE AGREEMENT
These Terms and Conditions represent the entire agreement between the Customer and the Casino concerning participation in Gaming Activities at the casino premises or online, and supersede all prior understandings, agreements, or communications.
GOVERNING LAW AND JURISDICTION

The laws of British Columbia will govern this Agreement and any disputes related to it shall be resolved exclusively by the courts of that province.

BY ACCESSING OR PARTICIPATING IN GAMING ACTIVITIES AT ELEMENTS CASINO SURREY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.